We’re not like other broadband providers…and we’re proud of it. Whether it’s our multi-award-winning broadband that actually delivers the speeds it says it does to thousands of residential customers across the South West, our commitment to provide free broadband for life to schools and community hubs passed by our network, or making sure there is always a local, friendly voice when you pick up the phone to us, we deliver exactly what we say we will.

Are you a results-driven team player who is passionate about excellent customer care? We are looking for enthusiastic and determined individuals to join our growing team who are passionate about putting the customer at the heart of everything they do. The role is vital in the overall customer experience the company offers.

You’ll be responsible for:

• Effectively handling customer queries through our email, social, chat and telephony channels in a timely and professional manner.
• Taking ownership of anything from information on products and order updates to complaints, always aiming to resolve first time.
• Improving customer satisfaction by owning a customer query through to resolution
• Taking an active role in complaint resolution with the aim to resolve on first contact
• Calling customers to book installations, outlining the process and answering questions
• Problem solving and contributing to the improvement of working processes within the team and wider business
• Sharing information with colleagues and updating knowledge management systems
• Any other reasonable duties that may be required from time to time to ensure all our customers have a great experience with us

Required experience and skills:

• Demonstrable experience gained in a high volume B2C customer service centre
• Experience in handling and owning complaints through to resolution and to timescales.
• Good working knowledge of Microsoft Office, G-Suite and Google Analytics
• Ability to simplify complex topics and communicate them clearly with customers
• Confident and professional verbal and written communication
• Good listener, able to identify customer needs and guide conversations to understand and resolve customer queries
• Empathetic and able to relate to a wide-ranging demographic
• Flexible approach and ability to meet deadlines
• Desire to learn and takes initiative to develop professionally
• Excellent time management skills
• Positive can do attitude

If this is something you would like to go for, please get in touch with me on 02920 09 7000 or email me on

Prince Resourcing Limited, trading as Prince Talent and Resourcing (11366232) acts as an Employment Agency and is a subsidiary of Talentia Group.